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Terms & Conditions

Skin Institute Terms & Conditions:

Appearance Medicine consultation
An Appearance Medicine consultation of typically 45 minutes is booked with a nurse for a fee of $80. The $80 consultation fee can be redeemed when the client purchases any service/s or product (there is no minimum spend). An Appearance Medicine consultation is a forum to discuss your skin type, address a particular skin concern or to discuss a cosmetic procedure/treatment that you may be interested in.

Appearance medicine consultations are for:

  • Belkyra® (Double chin reducing injections)
  • Botox®
  • Dermal Fillers
  • Dermagun
  • IPL (Intense Pulsed Light)
  • Laser Hair Removal
  • Laser Skin Rejuvenation
  • Facial Peels
  • Dermal Rolling
  • Microderm/Microhydrabrasion
  • Skincare

You will be given printed information about the products and procedures discussed to take home. Once you have read through this, we suggest you make a full consultation to discuss these in depth.

Free Spot Check
A Free Spot Check is for checking 1-2 moles or lesions of concern. A Free Spot Check is not a full body skin check, but rather the chance to have a suspicious mole or lesion checked and assessed.  A Free Spot Check is not available at some clinics.

Definition

A free spot check is a complimentary consultation whereby 1-2 lesions of concern will be checked free of charge.

A free spot check is not a full body check but rather an opportunity to have an identified suspicious mole or lesion assessed.

The spots to be checked are to be identified by the patient for the Clinician to check.

 Terms

One free spot check visit per patient is permitted per 6 months. Unless rebooked by the clinical provider.

For Skin Institute patients who have received a recent full skin check or follow up, they can receive up to three free spot check visits in the subsequent 12 months.

The patient will be notified of the findings of this Spot Check. If consultation or treatment is required or recommended, then the patient must proceed to a formal consultation that will incur the appropriate consultation and procedure charges of the provider.

If consultation or treatment is advised and the patient does not wish to proceed with the Skin Institute, then a copy of the free spot check consultation notes will be either given to the patient directly or electronically sent to the patient’s GP. Any additional referral service to other parties will require a formal consultation that will incur the appropriate consultation and procedure charges of the provider.  It is the patient’s responsibility to ensure that the recommended treatments or investigations are carried out with a registered health provider of their choice in a time appropriate manner.

Although all care is taken, no examination can be completely accurate in detecting and diagnosing skin cancer. Furthermore, the discovery of suspicious lesions may not mean the presence of cancer.

Arrival Time for Cosmetic Treatments
Please ensure that you arrive in plenty of time for your appointment as arriving late will not only lessen your time spent with us, but the effectiveness of your treatment also. In some cases your appointment may need to be rescheduled to another date and time. As a courtesy to all our clients, treatments are completed as scheduled.

Payment for Cosmetic Surgery
Please make sure you pay for your surgery, in full, 7 working days prior to your scheduled surgical date. Payment by cheque is to be received 10 working days prior to your scheduled surgical date. We reserve the right to cancel your surgery if payment hasn’t been received and cleared prior to your surgery date.

Cancellation Policy for Appointments: Consultations & Non-surgical Treatments e.g Appearance, Skin Cancer, Dermatology & Veins
We understand that sometimes it is necessary for you to change your appointment. Out of consideration for others, we kindly ask that you provide a minimum of 24 hours’ notice if you wish to change or cancel your appointment. If insufficient notice is given, a 50% cancellation fee may be incurred and no shows may be charged at full price.

Cancellation Policy for Appointments: Surgical Treatments e.g Cosmetic, Skin Cancer & Veins
We understand that sometimes it is necessary for you to change your appointment. Out of consideration for others, we kindly ask that you provide a minimum of 7 day’s notice if you wish to change or cancel your surgical appointment. If insufficient notice is given, an 80% cancellation fee may be incurred and no shows may be charged at full price.

Website Use
The terms and conditions outlined here apply to all users of the Skin Institute website (http://www.skininstitute.co.nz) and to all purchases of product that are made from Skin Institute Ltd (when you see the words “we”, “us” or “our” on this website it is also intended to mean Skin Institute Limited).

All terms and conditions are current, although subject to variation from time to time and we reserve the right to vary our terms and conditions for any reason and without notice to users in order to meet business demands and/or comply with any relevant laws. Viewing and using our website on one or more occasions deems that you have read, understood and accepted all of our terms and conditions. If you are unclear or have any concerns about the information contained herein, or require further assistance, please do not hesitate to contact us at the address below. If you do not agree to any of our terms and conditions or with the terms of our Privacy Policy, you should immediately cease your use of our website.

Governing Law
We are a New Zealand based Company and supply goods and services within New Zealand, therefore by your use of this website you submit to the exclusive jurisdiction of the New Zealand Courts and our dealings with you are governed by New Zealand Law. If you do not agree to submit to the laws of New Zealand, then you should immediately cease your use of our site.

Copyright
The contents of our website are copyright and all copyright works are the property of the Skin Institute Ltd.

Liability
We will take reasonable care to ensure the information presented in our website is accurate and the opinions given (if any) are fair and reasonable. We cannot and will not be held responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage caused (whether direct, indirect, consequential, special, or loss of profits). If you feel any of the information contained on our website is misleading or inaccurate, please bring it to our attention immediately.

Advertising
From time to time there may be advertising displayed on our site. We will take all reasonable care to ensure the advertising is relevant or useful to our users however we will not be responsible for the content of any of the advertisements and give no warranty about the truth or accuracy of any representations made in those advertisements. It is your responsibility to confirm the accuracy of any representations or special offers made with the supplier concerned when you respond to or rely on their advertisement.

Pricing
We supply goods and services in New Zealand, so all goods on our website are advertised in New Zealand dollars (NZ$) and include New Zealand Goods and Services Tax (GST) of 15%. We reserve the right to change advertised prices at any time before your order has been processed and payment accepted.

Gift Vouchers
Gift Vouchers are available and are valid for one (1) year from date of purchase for the treatment specified. If no treatment is specified then they may be used for the following services or product offered by the Skin Institute clinic where the gift voucher is being redeemed, to the dollar value specified.

Gift vouchers may only be redeemed for:

  • All Appearance Medicine Treatments including Anti-Wrinkle and Dermal Filler Injectables.
  • Skincare Product/s

Gift vouchers may be redeemed at any Skin Institute clinic, nation-wide, where the above services are offered. Note:  Not all services are available at all clinics. Please phone and check prior to booking on 0800 754 637.

Gift vouchers may not be used in conjunction with any other special promotions or offers. They cannot be refunded. No change or credit can be given.

Special Offers/Promotions

Special offers or promotions that appear in a publication or our email newsletter may only be redeemed until the date specified in that publication or email newsletter. Other conditions may also apply.

Loyalty Cards

  • Customers Loyalty cards are available for use in clinic only on Retail purchases and/or Appearance Medicine Treatments.
  • Customer Loyalty cards are unavailable for purchases made on our online Skin Store.
  • Receive one loyalty stamp for every $100 spent on Retail Product &/or Appearance Medicine Treatments.
  • Collect 10 stamps and receive $100 off next treatment &/or product purchase.
  • This is valid for one year from date of first purchase/treatment.
  • Loyalty stamps may not be collected in conjunction with any other promotional offer.
  • Standard Terms and Conditions apply.
  • Staff are exempt from participating in this loyalty programme.

Refer a Friend Programme

The Refer a Friend voucher entitles the bearer to one Free cosmetic consultation & 20% off their first treatment.

The Referring friend receives a $50 Skin Institute voucher posted to them to redeem at a Skin Institute Clinic.

The Refer a Friend voucher can be redeemed at any Skin Institute Clinic which offers Appearance Medicine Treatments. It may not be redeemed on surgical procedures. An altered, lost or stolen voucher will not be replaced, refunded or redeemed. This voucher is not redeemable at Skin Institute Online Store or redeemable for cash. Cash will not be given for any unused amount. This gift voucher (“voucher”) is issued by Skin Institute Limited. Voucher is valid for one year from date of issue/ Some procedures are not available at all Clinics. Full T&C’s apply.

  • Skin Institute Staff are exempt from participating in this Refer a Friend programme.

Online Shopping Delivery

Delivery is only available to addresses within New Zealand.  Purchases may incur a delivery charge, which will be outlined at the shopping cart stage of purchase unless the the current ‘Free shipping” promotional code FREESHIP is entered during the checkout process and cannot to be used in conjunction with any other promotional code.

All goods will be delivered by the carrier and method nominated by Skin Institute Limited to the address specified on the order. Rural addresses may attract additional fees.

 Non–receipt of any goods must be notified to Skin Institute Limited within seven (7) days of the order date.

The delivery time of your product will depend on what region you are located in. Within Island: Overnight; Between North and South Island: 2-3 days. For areas that are Out of Service or Rural please allow a further 2-4 days.

All enquiries concerning the dispatch and delivery of an order should be directed to Skin Institute Limited. Phone: 09 486 7111, Fax: 09 486 7133 or email: orders@skininstitute.co.nz
 Orders will be processed within 2-3 working days depending on stock availability. If an item is temporarily unavailable, you will be advised and informed of estimated delivery date.

Online Shopping Returns and Replacement

Unopened products in their original packaging will be accepted for a refund if returned within 30 days of the date of purchase. Makeup products will not be accepted for return/refund. All unopened retail products will be given to the clinic manager to assess the reasons for return and determine if a refund should be given.

Any goods damaged in transit can be returned in original packaging. Skin Institute Limited must be notified of any such damage within three (3) days of receiving the order. At this time, the return process will be advised. Once the damaged item has been receipted a replacement item will be dispatched.

Online Shopping Promotional Discount offers

Promotional codes offered are single use only and not to be used in conjunction with any other promotional code.

AA Members

15% discount does not apply on the purchase of gift vouchers or handling and delivery charges. 15% discount code may not be used in conjunction with any other discount offer or code, i.e. free delivery.

Subscription offer – 25 year packages

  • Skin programmes must be booked and first payment by 31 March 2020. Initial 10% deposit plus 52 weekly payments.
  • Hydrate & Smooth is only available in: : Silverdale, Takapuna, Remuera, Ponsonby, New Lynn, NorthWest, Wellington, Queenstown.
  • Rejuvenate is only available in: Whangarei, Silverdale, Takapuna, Remuera, Ponsonby, Waiheke Island, New Lynn, NorthWest, New Plymouth , Wellington, Queenstown.
  • Refresh & Enhance is only available in: Whangarei, Silverdale, Takapuna, Remuera, Ponsonby, New Lynn, NorthWest, Wellington, Queenstown.
  • Skin programmes only apply to treatments by nurses, excludes treatments from Doctors.

Prepay Treatments

  • If you purchase a Prepay series for treatments you will save an amount according to the pricing schedule. Promotional discounts are not applicable to Prepay treatments as they are already discounted.
  • There is no refund on Prepay for change of mind and the credit is not transferable to other individuals, treatment areas or outside of Skin Institute. The only exception is if a Prepay is purchased prior to a consultation and subsequently at consultation we find you unsuitable for treatment or if we are unable to fulfil or complete your treatment; you can either refund or transfer your credit to another treatment.
  • If post consultation your medical suitability changes deeming you unsuitable for treatment, we will extend your expiry date to one (1) year or apply the amount as a credit for you or one nominated other to use towards other treatments.
  • Prepays have an expiry date of 12 months from the date of purchase.
  • 24 hours’ notice is required for any Prepayappointment cancellations.  If less than 24 hours notice is given, a 50% cancellation fee may be incurred and no shows may be charged at full price.
  • You agree to these terms by purchasing Prepay.

 

ANTI-WRINKLE/DERMAL FILLER OFFER 16 November – 23 December 2020.

OFFER:  Spend $500 or more on Anti-Wrinkle or Dermal Filler Treatments and choose $100 worth of skincare products FREE.

  • Treatment must be booked and treated between 16 November – 23 December 2020.
  • Available on all Anti-Wrinkle/Dermal Filler treatments.
  • Receive $100 of FREE skincare of your choice from the range available in the clinic in which the treatment is performed.
  • $100 Free skincare is not available on current prepay packages or subscription packages.
  • $100 credit must be redeemed in full at the time of your treatment.  No credit/refund will be given for partial use or exchanged for cash.
  • You can use your $100 credit towards skincare of higher value and pay an additional sum for the balance remaining.
  • You cannot receive loyalty stamps in conjunction with this offer.
  • Treatment must be paid for in full.
  • Appearance Medicine Standard Terms and Conditions apply.
  • Skin Institute Staff are exempt from this offer.

Offer not available at all Skin Institute clinics*.  Offer is subject to availability.

Appearance Medicine is only available at the following clinics: *New Lynn, Northwest, Silverdale, Ponsonby, Remuera, Takapuna, Wellington, Richmond, Alexandra, Queenstown, Wanaka, Dunedin, Gore, Waiheke

Patient Feedback Survey November 2020

Be in to win one of 3 $50 prezzy cards by completing the online patient survey here.

  • Promotion closes on 28 November 2020.
  • Winner drawn at random on 30 November 2020.
  • One entry per person.
  • This promotion is open to New Zealand Residents only.
  • This promotion is only open to current Skin Institute patients.
  • The Winner will only be notified via the email address provided when completing the survey.
  • Only the person who originally entered the Promotion can be awarded the prize (the ‘Winner’).
  • Participation in the Promotion is deemed acceptance of these Terms and Conditions.
  • Decision is final.
  • Skin Institute Group takes no responsibility for an altered, lost or stolen voucher and will not be replaced or refunded.
  • Skin Institute Staff are exempt from participating in this survey.

Changes to Terms and Conditions
We reserve the right to change these terms and conditions at any time by notifying users through our website.

Contacting Us
Email: appointments@skininstitute.co.nz
Telephone: 0800 754 637 or +64 9 486 7111
Postal: PO Box 33-1208 Takapuna Auckland 0740 New Zealand