Double Loyalty Points Promotion
Receive two loyalty stamps for every $100 spent on Retail Product &/or Appearance Medicine Treatments during November and December 2023.
Minimum spend of $500 applies in one transaction to qualify for double points.
Collect 10 stamps and receive a $100 reward to use towards next Appearance Medicine treatment &/or product purchase.
This is valid for one year from date of issue.
Customers Loyalty cards are available for use in clinic only on Retail purchases and/or Appearance Medicine Treatments.
Loyalty points are unavailable for purchases made on our online Skin Store.
Loyalty stamps may not be collected in conjunction with any other promotional offer or on discounted treatments or products.
Standard Terms and Conditions apply.
Skin Institute staff are exempt from participating in the loyalty programme.
Promotion ends 31 Dec, 2023.
Antiwrinkle & Dermal Filler Special Offer at Albany, Takapuna, Waiheke Island, Ponsonby, Remuera, NorthWest and Dunedin clinics
The offer is defined as “Receive a free cosmetic consult plus 20% off your first treatment at selected Skin Institute clinics”. Offer is only available to Skin Institute patients who have not had appearance medicine at a Skin Institute clinic or new Skin Institute patients. The offer is only available at Albany, Takapuna, Waiheke Island, Ponsonby, Remuera, NorthWest and Dunedin clinics and only with Appearance Medicine Nurses, not Doctors. The offer is applicable to antiwrinkle and dermal filler treatments excluding Belkyra and Profhilo and can only be redeemed once per eligible customer. The offer cannot be used in conjunction with any other offer or discount. The offer is available until further notice.
Antiwrinkle Promotion Sep/Oct 2023
The offer is defined as “spend $400 or more on antiwrinkle injectables in one appointment during September or October and receive a $50 Skin Institute Gift Voucher for free”. Offer excludes Profhilo, Belkyra, Threads and dermal filler treatments. Gift voucher may not be used towards initial qualifying treatment transaction. Gift voucher may be used to purchase retail product in clinic. Gift voucher is valid for 3 (three) years from date of issue. Skin Institute’s standard gift voucher terms apply. Appearance Medicine Standard Terms and Conditions apply. Loyalty points cannot be earned when redeeming this offer. Offer is available at a participating Skin Institute clinic from 1st September – 31st October 2023, while stocks last and is subject to availability.
Antiwrinkle Promotion Sep/Oct 2023
*Offer is “purchase a 3 x Dermapen4 Treatment Package for Face & Neck ($925) and receive a DP Dermaceuticals Post-Treatment Sampler Kit worth $165”. Package must be paid for in full at time of first treatment. The first of the 3 treatments must be taken before 31st October but the full course does not need to be completed by this date. Free item is not interchangeable with any other product or treatment. Appearance Medicine Standard Terms and Conditions apply. Loyalty points cannot be earned when redeeming this offer. Offer is available at a participating Skin Institute clinic from 1st September – 31st October 2023, while stocks last and is subject to availability.
Profhilo Winter Special Offer
The offer is defined as “have a Profhilo treatment on your face or neck during June or July and receive a Profhilo Haenkenium Antioxidant Cream valued at $120 for FREE”. Offer valid 1 June to 31 August 2023, while stocks & availability last. Available at selected Skin Institute clinics only. Excludes gift card purchases and Loyalty stamps. Not available in conjunction with any other discount. Individual results may vary. Profhilo®, containing low & high molecular weight hyaluronic acid, is a Class lll medical device for the treatment of the face and body for contours, redefinition and laxity remodelling where skin laxity is a problem. Profhilo® has risks and benefits. Do not use with treatments such as laser resurfacing or medium deep skin-peeling. Do not inject into inflamed areas or intravenously or intramuscularly. Possible side effects: pain and swelling at injection site. Individual results may vary. This medical device must be administered by a healthcare professional. Skin Institute Level 1, 29 Northcroft Street, Takapuna, Auckland 0622.
IPL Winter Special Offer
the offer is defined as “Receive a free IPL treatment on your Hands OR Neck valued at $195 when you purchase ONE Full Face IPL treatment for $395”. Offer valid 1 June to 31 August 2023. Available at selected Skin Institute Clinics. Subject to availability. Your choice of a FREE treatment is of hands OR neck only, valid once per one Full Face IPL treatment purchased. All FREE IPL hands or neck treatments are to be performed during the same appointments as the Full Face IPL treatment. Treatment is non-transferrable for cash or between clinics.
Special Appearance Medicine Offer for Wellington Off&On Clients
The offer is defined as “Receive a free cosmetic consult plus 20% off your first treatment at Skin Institute Wellington upon presentation of your personalised email detailing the offer”. The offer is applicable to antiwrinkle and dermal filler treatments excluding Belkyra and Profhilo and can only be redeemed once per eligible customer. The offer cannot be used in conjunction with any other offer or discount. The offer is available for redemption until 31st August, 2023.
Synergie Skincare ‘Buy 2’ Promotion
The offer is defined as “purchase any 2 products from the Synergie Skincare range and receive a free Synergie Mineral Whip 4-in-1 Cream Foundation”. The free item must be chosen from the range available in clinic at the time of making the qualifying purchase. The free item is as stated and not interchangeable with other products. Stocks are limited. No holds, laybuys or special orders. Offer available in clinics only and only while stocks last.
Ao Skincare and Cosmedix Special Offer
The offer is defined as “save 20% on all Ao and Cosmedix products while stocks last”. These are end of line products in our clinics and will not be available to purchase again in Skin Institute clinics or online on the Skin Institute website once they have sold out. Offer not available in conjunction with any other offer, promotion or discount.
Ao Skincare ‘Buy 2 Get One Free’ Online Offer
The offer is defined as “purchase any two full-priced Ao Skincare products over $60 each in one transaction and receive an Ao Skincare Glacial Melting Cleanser 56.7g for free”. Ao Skincare kits are considered one product. The Ao Glacial Melting Cleanser 56.7g itself is not included as a qualifying purchase product. Offer is only available online on Skin Institute’s Skin Store and while stocks last. Add the Glacial Cleansing product to your cart and it will be free automatically when two other qualifying products are placed in your cart at the same time.
Appearance Medicine consultation
An Appearance Medicine consultation of typically 45 minutes is booked with a nurse for a fee of $80 (Appearance Medicine Doctor $195). The $80 consultation fee can be redeemed when the client purchases any service/s or product (there is no minimum spend). An Appearance Medicine consultation is a forum to discuss your skin type, address a particular skin concern or to discuss a cosmetic procedure/treatment that you may be interested in.
Appearance medicine consultations are for:
You will be given printed information about the products and procedures discussed to take home. Once you have read through this, we suggest you make a full consultation to discuss these in depth.
Spot Checks
A Spot Check is for checking 1 mole or lesion of concern that the patient has identified prior to their appointment. A Spot Check is not a Skin Cancer Consultation, but rather the chance to have 1 suspicious mole or lesion checked and assessed. The spot to be checked is to be identified by the patient for the Clinician to check at the beginning of the appointment.
The patient will be notified of the findings of this Spot Check. If further consultation, a biopsy or treatment is advised or recommended, then we recommend the patient to have a Skin Cancer Consultation. If the patient chooses to have the Skin Cancer Consultation, they will incur the relevant Skin Cancer Consultation fee.
If consultation, a biopsy or treatment is advised or recommended and the patient does not wish to proceed with Skin Institute, then a copy of the Spot Check consultation notes will be either given to the patient directly or electronically sent to the patient’s GP. Any additional referral service to other parties will require a formal consultation that will incur the appropriate consultation and procedure charges of the provider. It is the patient’s responsibility to ensure that the recommended treatments or investigations are carried out with a registered health provider of their choice in a time appropriate manner. Although all care is taken, no examination can be completely accurate in detecting and diagnosing skin cancer. Furthermore, the discovery of suspicious lesions may not mean the presence of cancer.
Free Veins Assessment
The “Free Veins Assessment” is defined as a “brief consultation and assessment of the legs to check for varicose veins and determine if a full consultation or further investigation is required”. The appointment is no longer than 20 minutes in duration. One free veins assessment per patient is permitted per 12 months, unless rebooked sooner as determined by the clinical provider.
The patient will be notified of the findings of the veins assessment. If consultation or treatment is required or recommended, then the patient will need to proceed to a formal consultation usually at a second appointment that will incur the appropriate consultation and procedure charges of the provider.
If consultation or treatment is advised and the patient does not wish to proceed with Skin Institute, then a copy of the free veins assessment consultation notes can be provided to the patient upon request.
Any additional referral service to other parties will require a formal consultation that will incur the appropriate consultation and procedure charges of the provider. It is the patient’s responsibility to ensure that the recommended treatments or investigations are carried out with a registered health provider of their choice in a time appropriate manner.
SkyLab
The SkyLab private laboratory option is only available to Skin Institute patients who’ve had a consult with a Skin Institute provider and the requirement for a biopsy or excision has been recommended. The SkyLab diagnostic fee is an addition to any other consult or treatment fees.
Arrival Time for Cosmetic Treatments
Please ensure that you arrive in plenty of time for your appointment as arriving late will not only lessen your time spent with us, but the effectiveness of your treatment also. In some cases your appointment may need to be rescheduled to another date and time. As a courtesy to all our clients, treatments are completed as scheduled.
Payment for Cosmetic Surgery
Please make sure you pay for your surgery, in full, 7 working days prior to your scheduled surgical date. Payment by cheque is to be received 10 working days prior to your scheduled surgical date. We reserve the right to cancel your surgery if payment hasn’t been received and cleared prior to your surgery date.
Cancellation Policy for Appointments: Consultations & Non-surgical Treatments e.g Appearance, Skin Cancer, Dermatology & Veins
We understand that sometimes it is necessary for you to change your appointment. Out of consideration for others, we kindly ask that you provide a minimum of 24 hours’ notice if you wish to change or cancel your appointment. If insufficient notice is given, a 50% cancellation fee may be incurred and no shows may be charged at full price.
Cancellation Policy for Appointments: Surgical Treatments e.g Cosmetic, Skin Cancer & Veins
We understand that sometimes it is necessary for you to change your appointment. Out of consideration for others, we kindly ask that you provide a minimum of 7 day’s notice if you wish to change or cancel your surgical appointment. If insufficient notice is given, an 80% cancellation fee may be incurred and no shows may be charged at full price.
Website Use
The terms and conditions outlined here apply to all users of the Skin Institute website (http://www.skininstitute.co.nz) and to all purchases of product that are made from Skin Institute Ltd (when you see the words “we”, “us” or “our” on this website it is also intended to mean Skin Institute Limited).
All terms and conditions are current, although subject to variation from time to time and we reserve the right to vary our terms and conditions for any reason and without notice to users in order to meet business demands and/or comply with any relevant laws. Viewing and using our website on one or more occasions deems that you have read, understood and accepted all of our terms and conditions. If you are unclear or have any concerns about the information contained herein, or require further assistance, please do not hesitate to contact us at the address below. If you do not agree to any of our terms and conditions or with the terms of our Privacy Policy, you should immediately cease your use of our website.
Governing Law
We are a New Zealand based Company and supply goods and services within New Zealand, therefore by your use of this website you submit to the exclusive jurisdiction of the New Zealand Courts and our dealings with you are governed by New Zealand Law. If you do not agree to submit to the laws of New Zealand, then you should immediately cease your use of our site.
Copyright
The contents of our website are copyright and all copyright works are the property of the Skin Institute Ltd.
Liability
We will take reasonable care to ensure the information presented in our website is accurate and the opinions given (if any) are fair and reasonable. We cannot and will not be held responsible for errors or misstatements or be liable whether in contract, tort (including negligence) or otherwise for any loss or damage caused (whether direct, indirect, consequential, special, or loss of profits). If you feel any of the information contained on our website is misleading or inaccurate, please bring it to our attention immediately.
Advertising
From time to time there may be advertising displayed on our site. We will take all reasonable care to ensure the advertising is relevant or useful to our users however we will not be responsible for the content of any of the advertisements and give no warranty about the truth or accuracy of any representations made in those advertisements. It is your responsibility to confirm the accuracy of any representations or special offers made with the supplier concerned when you respond to or rely on their advertisement.
Pricing
We supply goods and services in New Zealand, so all goods on our website are advertised in New Zealand dollars (NZ$) and include New Zealand Goods and Services Tax (GST) of 15%. We reserve the right to change advertised prices at any time before your order has been processed and payment accepted.
Gift Vouchers
Gift Vouchers are available and are valid for three (3) years from date of purchase for the treatment specified. If no treatment is specified then they may be used for the following services or product offered by the Skin Institute clinic where the gift voucher is being redeemed, to the dollar value specified.
Gift vouchers may only be redeemed for:
Gift vouchers may be redeemed at any Skin Institute clinic, nationwide, where the above services are offered. Note: Not all services are available at all clinics. Please phone and check prior to booking on 0800 754 637.
Gift vouchers may not be used in conjunction with any other special promotions or offers. They cannot be refunded. No change or credit can be given.
Special Offers/Promotions
Special offers or promotions that appear in a publication or our email newsletter may only be redeemed until the date specified in that publication or email newsletter. Other conditions may also apply.
Loyalty Cards
Refer a Friend Programme
The Refer a Friend voucher entitles the bearer to one Free cosmetic consultation & 20% off their first treatment.
The Referring friend receives a $50 Skin Institute voucher posted to them to redeem at a Skin Institute Clinic.
The Refer a Friend voucher can be redeemed at any Skin Institute Clinic which offers Appearance Medicine Treatments. It may not be redeemed on surgical procedures. An altered, lost or stolen voucher will not be replaced, refunded or redeemed. This voucher is not redeemable at Skin Institute Online Store or redeemable for cash. Cash will not be given for any unused amount. This gift voucher (“voucher”) is issued by Skin Institute Limited. Voucher is valid for one year from date of issue/ Some procedures are not available at all Clinics. Full T&C’s apply.
Online Shopping Delivery
Delivery is only available to addresses within New Zealand. Purchases may incur a delivery charge, which will be outlined at the shopping cart stage of purchase.
All goods will be delivered by the carrier and method nominated by Skin Institute Limited to the address specified on the order. Rural addresses may attract additional fees. Non–receipt of any goods must be notified to Skin Institute Limited within seven (7) days of the order date.
The delivery time of your product will depend on what region you are located in. Within Island: Overnight; Between North and South Island: 2-3 days. For areas that are Out of Service or Rural please allow a further 2-4 days.
All enquiries concerning the dispatch and delivery of an order should be directed to Skin Institute Limited. Phone: 09 486 7111, Fax: 09 486 7133 or email: orders@skininstitute.co.nz
Orders will be processed within 2-3 working days depending on stock availability. If an item is temporarily unavailable, you will be advised and informed of estimated delivery date.
Online Shopping Returns and Replacement
Unopened products in their original packaging will be accepted for a refund if returned within 30 days of the date of purchase. Makeup products will not be accepted for return/refund. All unopened retail products will be given to the clinic manager to assess the reasons for return and determine if a refund should be given.
Any goods damaged in transit can be returned in original packaging. Skin Institute Limited must be notified of any such damage within three (3) days of receiving the order. At this time, the return process will be advised. Once the damaged item has been receipted a replacement item will be dispatched.
Subscription offer – 25 year packages
Prepay Treatments
Changes to Terms and Conditions
We reserve the right to change these terms and conditions at any time by notifying users through our website.
Contacting Us
Telephone: 0800 754 637 or +64 9 486 7111
Postal: PO Box 33-1208 Takapuna Auckland 0740 New Zealand
