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Or call us now on 0800 754 637.

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COVID19 Protection Framework

Skin Institute is proud to have been looking after New Zealanders Skin for over 27 years across our medical based areas of the business; Skin including Dermatology and Skin Cancer, Varicose Veins and  Appearance medicine.

It is a requirement under COVID-19 Public Health Response (Vaccinations) Order 2021 for our team to be fully vaccinated to be able to provide any services and treatments.

To keep our team and customers safe:
Before you arrive for your treatment:

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Complete the Covid Protection Framework Checklist via the link in your text message 48 hours prior to your appointment   ✔️    
If you have any Covid-19 symptoms or have potentially been exposed to Covid-19 please
do not come to your appointment, call Healthline and then phone us to reschedule your appointment
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When you arrive for your treatment:

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Ensure you are wearing a surgical mask (not a cloth mask) which is mandatory in Red and Orange and encouraged in Green. If you don’t have a surgical mask we will provide one for you.

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Either wash your hands or use hand sanitiser   ✔️ ✔️     ✔️
Friends and Family are requested not to accompany customers to their appointments   ✔️

To keep you safe during your treatment:

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Continue to wear your surgical mask during your appointment, only removing it to treat areas under the mask and then replacing it

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All staff are required to be fully vaccinated

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The stores are cleaned frequently, especially high touch areas and between customers

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Additional cleaning measures in place

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Social distancing guidelines will be adhered to

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Our team will we wearing PPE (which may include masks, gloves, googles and Perspex screens)

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Stand behind the Perspex screens at reception

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Please use contactless payment where possible

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Purchasing Product
You will be required to wear a mask at all red & orange levels and encouraged in green when you enter our clinics to purchase products. As an alternative, you can purchase product online at https://shop.skininstitute.co.nz/

Online Booking:
You can now book your Skin Cancer, Dermatology & Veins appointments online.
Book now: https://onlineservices.skininstitute.co.nz/obs-si

Virtual Appointments
We will continue to offer Virtual appointments in Auckland using secure video (via Doxy.me) or by phone for:

  • Free Spot Checks,
  • Skin Cancer consultations
  • Free Varicose Veins assessments.
  • Appearance Medicine Consultations

All you will need is a phone with a camera (or you can use desktop/ laptop with a camera), and we will email you a link that will enable you to have a secure video/phone conversation with your provider.
If you don’t have access to the internet, still call us as you may be able to do a phone call instead.
There are also easy ways to pay; either by bank transfer, Afterpay, Humm or Qcard, by card over the phone or by Southern Cross where medical necessity criteria apply.

Repeat Prescriptions
If you require a repeat prescription, please either call 0800 SKIN DR (754 637) or request online by

  • https://www.skininstitute.co.nz/
  • Click on the orange “Request a Consultation” button
  • Choose Appointment Type > Other Appointment
  • Include the message : Repeat Prescription and the medication required

Finally, we would like to thank you for your understanding and support through this time. We pride ourselves on taking exceptional care of our patients, and we intend now to be no exception to this. Please don’t hesitate to contact us on 0800 SKIN DR (754 637) if you have any concerns with your skin health in the interim.