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Or call us now on 0800 754 637.

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COVID19 (Coronavirus) Advisory

COVID-19 Level 3: Auckland Clinics


 Safe services with a “clinical need” will continue to be offered

Under Alert level 3, Auckland Based Skin Institute clinics will continue to offer face to face services with a clinical need such as:

  • Skin cancer cases and/or post operative services
  • Investigations of skin lesions of concern
  • Any medically required post-treatment Veins or Appearance Medicine care
  • Medically necessary veins assessments and treatments
  • Appearance medicine where clinical need e.g. botox for migraines

Any of the following types of in person appointments will be suspended under alert level 3 and will be rescheduled or offered as a virtual consultation where possible (see below)

  • full skin check / annual screenings
  • non-essential dermatology management
  • non-medically necessary vein management
  • routine medical/surgical follow-up
  • non-essential appearance medicine


COVID-19 Level 2: Outside of Auckland Clinics


  • Clinics outside of Auckland remain open providing all services, with increased safety measures now in place


Increased Safety Measures Now in place in all clinics

When you arrive:

  • Fill out the triage checklist ideally on your own phone with a link from text message or complete a printed form, please where possible use your own pen
  • Your temperature will be taken
  • Visitors (not a patient) details will be added to our visitor log. This information will only be used for contract tracing purposes.
  • Either wash your hands our use hand sanitiser
  • The Ministry of Health recommends you wear a mask

To keep you safe:

  • Keep 2m where possible from other patients
  • Stand behind the Perspex screens at reception
  • Our staff will practice social distancing wherever possible
  • Our staff will wear personal protect equipment (including eyewear, gloves and surgical masks) when they are within 1m for 15 minutes or more, with patients or colleagues
  • The clinics are cleaned frequently, especially high touch areas and between patients
  • Please use contactless payment where possible
  • If you have any Covid-19 symptoms you will not be able to enter the clinic and we ask that you return home, call healthline and then phone us to reschedule your appointment


Nationwide Virtual Appointments

We will also continue to offer virtual appointments, including;

  • Skin Cancer consultations
  • Free Spot Checks
  • Free Varicose Veins assessments

Virtual appointments can be conducted via a secure video connection (using All you will need is a phone with a camera (or you can use desktop/ laptop with a camera), and we will email you a link that will enable you to have a secure video/phone conversation with your provider. If you don’t have access to the internet, still call us as you may be able to do a phone call instead.

For virtual appointment that aren’t free to patients, there are easy ways pays to pay either by bank transfer, OxiPay or Qcard, by card over the phone or by Southern Cross where medical necessity criteria apply.


Repeat Prescriptions Request

You can continue to request a repeat prescription, please either call 0800 SKIN DR (754 637) or request online by

  • Click on the orange Book Consultation
  • Choose Appointment Type > Other Appointment
  • Fill out your details including the medication you require and the pharmacy you would like your prescription sent to


Online Skin Store

You can order your skincare via the Skin Institute online Skin Store and has a range of skin care products from cleansers, moisturisers to serums and sunscreens.  Order & pay online and your products will be delivered FREE to your door in contactless manner. Order here