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Or call us now on 0800 754 637.

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COVID19 (Coronavirus) Advisory

Latest update – COVID-19 Level 2 


  • All clinics now fully open and resuming all services, delivered safely
  • Continuing virtual appointments for Skin cancer consultations, Free spot checks, Free veins assessments and Free Appearance medicine consultations
  • Online store open and free delivery in a contactless manner

At Level 2 we will resuming all in clinic services, delivered with increased safely measures.  We will also continue to provide virtual appointments across all our services.


In person services delivered safely

The following measures are in place in all our clinics:

  • Social distancing of 1m between patients wherever possible. You can choose to wait in your car and phone us when you arrive, as we will limit the number of chairs in the waiting room to maintain safe distance
  • Clinics have Perspex screens in the receptions areas
  • Staff will practice social distancing where possible
  • Staff will be wearing personal protect equipment (including eyewear, gloves and surgical masks) when they will be within close contact with patients or colleagues
  • The clinics are cleaned frequently, especially high touch areas and between patients
  • Contactless payment is available

When you arrive:

  • You will be asked to fill out a Ministry of Health checklist ideally on your own phone with a link from text message, or complete a printed form preferably using your own pen
  • Your temperature will be taken
  • We are limiting anyone accompanying a patient, however we recognise some patients it is vital. For those visitors, they too will complete a Ministry of health checklist and have their temperature taken. Their details will be added to our visitor log, and will only be used for contract tracing purposes as per government guidelines.
  • You will be asked to either wash your hands our use hand sanitiser located in our clinic
  • Patients are not required to wear a mask
  • If you have any Covid-19 symptoms you will not be able to enter the clinic and we ask that you return home, call healthline and then phone us to reschedule your appointment

Virtual Appointments

We know staying in touch with your Doctor, Nurse or Advanced Skin Therapist over this time is vitally important to our patients, so are pleased to offer virtual appointments, including;

  • Skin Cancer consultations
  • Free Spot Checks
  • Free Varicose Veins assessments
  • Free Appearance Medicine consultations

Virtual appointments can be conducted via a secure video connection (using All you will need is a phone with a camera (or you can use desktop/ laptop with a camera), and we will email you a link that will enable you to have a secure video/phone conversation with your provider. If you don’t have access to the internet, still call us as you may be able to do a phone call instead.

For virtual appointment that aren’t free to patients, there are easy ways pays to pay either by bank transfer, OxiPay or Qcard, by card over the phone or by Southern Cross where medical necessity criteria apply.

For those patients that would like to schedule an appointment please 0800 SKIN DR (754 637) or visit

Repeat Prescriptions Request

You can continue to request a repeat prescription, please either call 0800 SKIN DR (754 637) or request online by

  • Click on the orange Book Consultation
  • Choose Appointment Type > Other Appointment
  • Fill out your details including the medication you require and the pharmacy you would like your prescription sent to

Online Skin Store

You can order your skincare via the Skin Institute online Skin Store that has a range of skin care products from cleansers, moisturisers, serums and sunscreens.  Order & pay online and your products will be delivered FREE to your door in contactless manner. Order here