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COVID19 (Coronavirus) Advisory – Level 3 for Auckland & parts of the Waikato. Level 2 for the rest of NZ

Covid 19 – Update

For 25 years we have been looking after New Zealanders’ skin, and in these uncertain times the health and wellbeing of our patients and team remains our top priority.

Following the Government announcement of Auckland & parts of the Waikato in Level 3 (whilst the rest of NZ remain at Level 2), we are aware that some of you may be wondering if you can still attend your booked appointment, especially if it is something more essential such as skin cancer surgery.


LEVEL 3 – Auckland: Skin Cancer Treatments & clinically necessary services for Veins & Appearance Medicine

In accordance with Level 3 requirements, all of our Auckland clinics will only be providing clinically-necessary services from 22nd September 2021 which includes; all Skin Cancer investigations and surgeries, Veins assessments and treatments and clinically-needed Appearance Medicine treatments.

If you have a follow up appointment that is not clinically-needed, we will be in touch to reschedule your appointment.


LEVEL 2 – The rest of NZ: All clinics will continue providing all services

Clinics outside of Auckland are open providing all services, with increased safety measures now in place.


You can now book your Skin Cancer & Dermatology appointment online for clinics outside of Auckland.

Book now:


Increased Safety Measures Now in Place

When you arrive:

  • Fill out the triage checklist
  • Your temperature will be taken
  • The NZ Covid Tracer APP QR code is displayed for you to scan on arrival
  • Wearing a mask is mandatory if you are indoors (unless eating or drinking)
  • Visitors (not a patient) details will be added to our visitor log. This information will only be used for contract tracing purposes.
  • Either wash your hands our use hand sanitiser

To keep you safe:

    • Keep 1m where possible from other patients
    • Stand behind the Perspex screens at reception
    • Our staff will practice social distancing wherever possible
    • Our staff will wear personal protect equipment (including eyewear, gloves and surgical masks) when they are within 1m for 15 minutes or more, with patients or colleagues
    • The clinics are cleaned frequently, especially high touch areas and between patients
    • Please use contactless payment where possible
    • If you have any Covid-19 symptoms you will not be able to enter the clinic and we ask that you return home, call healthline and then phone us to reschedule your appointment


Virtual Appointments

We will continue to offer Virtual appointments in Auckland using secure video (via or by phone for:

  • Free Spot Checks,
  • Skin Cancer consultations
  • Free Varicose Veins assessments.
  • Appearance Medicine Consultations


All you will need is a phone with a camera (or you can use desktop/ laptop with a camera), and we will email you a link that will enable you to have a secure video/phone conversation with your provider.

If you don’t have access to the internet, still call us as you may be able to do a phone call instead.

There are also easy ways pays to pay either by bank transfer, OxiPay or Qcard, by card over the phone or by Southern Cross where medical necessity criteria apply.


Repeat Prescriptions

If you require a repeat prescription, please either call 0800 SKIN DR (754 637) or request online by

  • Click on the orange “Request a Consultation” button
  • Choose Appointment Type > Other Appointment
  • Include the message : Repeat Prescription and the medication required


Finally, we would like to thank you for your understanding and support through this time. We pride ourselves on taking exceptional care of our patients, and we intend now to be no exception to this. Please don’t hesitate to contact us on 0800 SKIN DR (754 637) if you have any concerns with your skin health in the interim.