Day Stay Surgery & Procedure Certification

Formal certification demonstrates our commitment to quality, productivity and patient satisfaction.  Patients can be confident in our ability to deliver services to a high standard, which consistently meet their requirements. The Skin Institute voluntarily undertook the audit and achieved all requirements to a high standard.

The Executive Summary from the Auditor reads:

“The Skin Institute has a Board of Directors who take an active interest in the operation of the clinics and support strongly staff training, quality management systems, high standards of clinical practice and outstanding customer service.  There has been significant energy and support for the development of sound policies and systems to underpin the excellent clinical services offered.  The use of technology has been fully exploited for documentation and the quality systems policies and procedures which are up to date, easy to read and readily available to all staff.  The Quality Coordinator has established a sound Quality Management programme that is still in its infancy, but will continue to provide the organisation and management with documented evidence of a quality service.  There has been obvious support for these developments and the outcome is excellent – the quality Facilitator is to be commended. 

There is evidence of strong leadership by the management group and all staff interviewed demonstrated commitment to the organisation and a willingness to participate in any training and development opportunities that are offered.  Personal records are completed to provide evidence of competency to practice.  All administration systems are functional and support the patient service delivery.  Information for patients is readily available and consumers interviewed expressed their satisfaction with the services provided and the staff response and sensitivity.

The facilities are well-appointed and designed to ensure patient comfort and privacy.  The environment for consumers and staff alike is safe and meets necessary regulation.”

Other comments submitted by the Auditor include:

“The Skin Institute has systems and polices implemented to ensure compliance with all legislative and safety policies.  Internal and external audits are undertaken to ensure compliance.”

“Each site has an experienced Nurse Manager on duty to ensure that the appropriate services are being delivered in a safe and competent manner.”

“A well managed process for each stage of the patient’s journey through the organisation was observed.  The services are well planned and organised and informative for the consumers.”

“Good explanation and written information provided to all patients.    All clinics have a very pleasing presentation.”

“All necessary systems to promote and maintain a safe environment are implemented and maintained.”